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By DAN CATERINICCHIA, AP
Business Writer
WASHINGTON - For travelers finally shaking off bad
memories of endless airline delays last summer, watch
out. You'll likely soon get an unpleasant reminder of
that terminal and tarmac pain.
That's the prognosis the Transportation Department's
inspector general delivered to lawmakers Wednesday, as
he urged regulators, airlines and airports to keep
trying to ease congestion but warned their efforts will
likely fall short before the busy summer season starts.
Weather conditions, the effects of a softening economy
and higher fuel prices on the industry — including
carriers' efforts to reduce capacity — and the
effectiveness of government initiatives at already
congested airports all can play a role in easing delays.
But several busy airports — including the three New
York-area airports, Chicago's O'Hare and Minneapolis-St.
Paul — must be watched "closely this summer because of
severe peaking during part of the day," Inspector
General Calvin L. Scovel III said at the hearing of the
House aviation subcommittee.
"Northwest Airlines has scheduled 56 departures in one
15-minute window at Minneapolis-St. Paul, nearly three
times the airport's departure capacity for that window,"
Scovel said.
Committee Chairman Jerry Costello, D-Ill., asked why an
airline would do such a thing. Air Transport Association
President and Chief Executive James May said he had no
answer.
That likely came as little surprise to lawmakers, given
the volume of flying horror stories, both their own and
those of constituents, they aired at the hearing.
More than 31 percent of commercial flights in the U.S.
arrived late, were canceled or diverted in February, the
Transportation Department said last week, and on-time
arrival results in 2007 were the second-worst on record.
The hearing came as an estimated 100,000 passengers
scrambled to book new plans after American Airlines
canceled more than 1,000 flights due to jet wiring
inspections.
Scovel's "after action" report on last summer's delays
showed some progress had been made by the Federal
Aviation Administration, airlines and airports in
implementing customer service recommendations that his
office made last September. But much work remains to be
done.
He criticized the airline industry, in particular, for
not following a recommendation to establish uniform
limits for providing service to stranded travelers. That
request came after two winter weather-related incidents
last year when hundreds of passengers were stuck on
planes on the tarmac for up to 10 1/2 hours.
While all but one of the nation's largest 12 airlines
have defined an "extended period of time ... for meeting
passengers' essential needs," the trigger thresholds
vary from 30 minutes to two hours on arrival, and from
90 minutes to three hours on departure. The thresholds
for deplaning passengers stuck on a plane vary from 30
minutes to five hours on arrival, and between one and
five hours on departure.
"We think it is unlikely that passengers' definition of
an extended period of will vary depending upon which
airline they are flying," Scovel said.
Only a third of the airlines completely satisfied the
recommendation to establish specific targets for
reducing chronically delayed or canceled flights.
"Unfortunately, many airlines are losing an opportunity
to educate the public on the efforts they are taking to
reduce delays," Scovel said.
Scovel's current recommendations for easing delays this
summer include:
• DOT needs to negotiate a plan with the Defense
Department for use of military airspace this summer,
following similar action taken during the last
Thanksgiving holiday period.
• FAA needs to continue to address concerns about air
traffic controller productivity and excess spacing on
final approach while training large numbers of new
controllers.
• The airlines should attempt to level out the arrival
and departure banks at their large-hub airports to
create more manageable flight operations at peak times.
• The airports need to work with the FAA to improve
procedures governing efficient use of taxi-ways and
runways
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